Last updated: 23 October 2026

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Anupam Eye Hospital ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit www.anupameyehospital.com (the "Website"), contact us, book an appointment, or receive care at our hospital. It is published in line with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable.

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1. Who we are

Anupam Eye Hospital, C 30, Pankaj Singhvi Marg, Satya Vihar, Indra Puri, Vidhan Sabha Road, Lalkothi, Jaipur, Rajasthan 302015, India. Email: care@anupameyehospital.com | Phone: +91-9003431394.

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2. Information we collect

a) Information you give us: your name, phone number, email address, age, gender, address and the message or details you share through our contact or appointment forms, phone calls, WhatsApp, email or at the reception.

b) Health information: medical history, symptoms, eye examination results, prescriptions, test reports, imaging, treatment and surgery records, and insurance details, collected when you consult or are treated at the hospital. We treat this as sensitive personal data.

c) Information collected automatically: when you browse the Website, our website platform (Wix) and analytics tools may collect your IP address, browser and device type, pages visited, time spent and referring website, using cookies and similar technologies.

d) Payment information: payments made at the hospital or online are processed by banks or payment providers. We do not store your full card or bank account details.

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3. How we use your information

• To respond to your enquiries and schedule, confirm or remind you of appointments.

• To diagnose, treat and provide follow-up eye care, and to maintain medical records as required by law.

• To process bills, payments and insurance or TPA claims.

• To send you service-related messages by call, SMS, WhatsApp or email.

• To share eye-health information, camps or updates, only where you have agreed to receive them. You can opt out at any time.

• To improve our Website, services and patient experience.

• To comply with legal, regulatory and medical record-keeping obligations.

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4. Consent

By submitting your details on the Website or registering at the hospital, you consent to the collection and use of your information for the purposes described above. You may withdraw your consent at any time by writing to us. Withdrawal will not affect processing already carried out, and we may still keep records that the law requires us to keep. If you withdraw consent, we may not be able to provide some services.

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5. Sharing of information

We do not sell or rent your personal information. We share it only where needed:

• With our doctors, nursing and administrative staff involved in your care.

• With diagnostic labs, referral hospitals or specialists, where required for your treatment.

• With insurance companies or TPAs, when you make a claim.

• With trusted service providers who help us run our Website, communications, billing and IT systems (for example, Wix for website hosting and forms), who are bound to keep your information confidential.

• With government or regulatory authorities, courts or law enforcement when required by law.

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6. Cookies

Our Website uses cookies to function properly and to understand how visitors use it. You can block or delete cookies through your browser settings. Some parts of the Website may not work properly without them.

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7. Data security

We use reasonable physical, technical and administrative safeguards to protect your information against unauthorised access, loss, misuse or alteration. Access to medical records is limited to authorised personnel. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security of information sent online.

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8. Data retention

We keep your information only as long as needed for the purposes in this policy. Medical records are retained for the periods required under applicable medical and legal regulations. Website enquiries not leading to treatment are deleted when no longer needed.

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9. Your rights

Subject to applicable law, you may:

• Ask for a summary of the personal data we hold about you.

• Ask us to correct, complete or update inaccurate information.

• Ask us to erase information we no longer need to keep.

• Withdraw your consent or opt out of promotional messages.

• Nominate a person to exercise these rights on your behalf in case of death or incapacity.

• Raise a grievance with us, and if unresolved, with the Data Protection Board of India.

To exercise any of these rights, contact our Grievance Officer below. We may need to verify your identity before acting on your request.

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10. Children's information

Information about patients under 18 years of age is collected with the consent of a parent or legal guardian, and is used only for providing care.

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11. Third-party links

Our Website may link to other websites or social media pages. We are not responsible for the privacy practices of those websites. Please read their privacy policies.

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12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the "Last updated" date.

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13. Grievance Officer

If you have any questions, concerns or complaints about this policy or how your information is handled, please contact:

Grievance Officer, Anupam Eye Hospital

C 30, Pankaj Singhvi Marg, Satya Vihar, Lalkothi, Jaipur, Rajasthan 302015

Email: care@anupameyehospital.com

Phone: +91-9003431394 (Monday to Saturday, 9:30 am to 7:00 pm)

We will acknowledge your complaint and try to resolve it within 30 days.